Connections: CD Baby

Jeannie recently ordered a CD from a distribution source called “CD Baby.”  You may already know about it, but if not, I want to tell you just a little.

The confirmation email she received is one of the “happiest” and most-creative responses we’ve ever seen…..

Your CDs have been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.A team of 50 employees inspected your CDs and polished them to make sure they were in the best possible condition before mailing. Our world-renowned packing specialist lit a local artisan candle and a hush fell over the crowd as he put your CDs into the finest gold-lined box that money can buy.

We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved “Bon Voyage!” to your package, on its way to you, in our private CD Baby jet on this day, September 30, 2012.

We hope you had a wonderful time shopping at CD Baby. In commemoration, we have placed your picture on our wall as “Customer of the Year.” We’re all exhausted but can’t wait for you to come back to CDBABY.COM!!

Thank you, thank you, thank you!

We miss you already. We’ll be right here at, patiently awaiting your return.

CD Baby
The little store with the best new independent music. (503)595-3000

The confirmation virtually “drips” with JOY.  And just reading it makes you happy—makes you want to order something else!  🙂

But more than that, it comes from a group of people who have learned how to work with JOY and to spread it around.  Permission to confirm orders in such a creative way obviously came from a CEO who understands the value of JOY—both in the customers and those who work at CD Baby.

It is almost impossible to calculate the difference an environment of JOY makes to a group of employees, or to the folks they serve.

About jstevenharper

Retired seminary professor, who taught for 32 years in the disciplines of Spiritual Formation and Wesley Studies. Author and co-author of 31 books. Also a retired Elder in The Florida Annual Conference of The United Methodist Church
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3 Responses to Connections: CD Baby

  1. Gigi says:

    Wow! I’ve got to check them out! I guess it would be too far to commute if they were to want my services! Sigh!!!!

  2. I completely agree!

  3. CD Baby handles all of my production and online distribution. Now you know why!!:) love from Wisconsin.

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